Shipping, Returns & Cancellations


  1. Is there any shipping fees?
    We hate when websites ask us to pay shipping charges & what we hate, we don’t do! Hence, we don’t charge you anything for shipping in India.
  2. When is my order shipped?
    Based on the delivery date that you have selected, we ship the item in such a way that it is delivered mostly on your desired date of delivery.
  3. Which courier company do you use for shipping?
    We have partnered with reputed courier companies like FedEx, Bluedart, Xpressbees, Delhivery and more for delivery. Depending on your location, transit time and weight of the product one of these will be used.
  4. How do I track the status of my orders?
    Once your order is shipped, we will share the tracking id and courier company name via email as well as message. You can track your order by visiting the courier company’s website and entering your tracking information there.
  5. How much time does it take to deliver the order?
    Orders are usually shipped 

  6. My parcel is marked as delivered, but it hasn’t been received. What can I do?
    This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 48 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.
  7. Do you provide international shipping?
    Yes, international shipping is available. Unfortunately, international shipping is costly and we have to charge for that. Shipping rates vary from country to country. Please WhatsApp us on +91-8871190239 in case you wish to ship internationally.
  8. Are all the items shipped internationally?
    Some liquid items like Perfumes, electronic gadgets and inflammable substances like candles can’t be shipped internationally. All the other items can be shipped internationally.
  9. Who bears custom charges in international parcels?
    Most of the parcels don’t need any custom clearance. However, in a rare situation (<1%), if a parcel gets stuck, custom clearance charges are to be borne by the customer.


Returns & Refund

  1. In what case is my product eligible for Return/ Replacement?
    – In case you receive a broken/damaged product
    – In case you receive wrong product
  2. How do I return the product I receive?
    We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.
    All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 3 days of delivery of the product. You can place the replacement request by sending us a mail at or you can also send us a Whatsapp message on  91-8871190239. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.
  3. Is refund provided in case of delayed delivery?
    Please refer to Question number 5 above.
  4. My order wasn’t delivered and is sent back. What will happen now?
    This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:
    a) Ship the parcel again once we get it back: In that case, two way shipping charges willl be applicable.
    b) Refund: We can proces refund after deducting shipping charges and cost of any items that were personalized or can’t be reused.

    – No cancellations are available for Personalized Gifts in any case. 
    – No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.
    – If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is cancelled or completed and hence, refund can be processed after deducting the same.

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